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Service 03

AI Chatbots

Support and sales chat grounded in your real knowledge base.

We build chatbots that answer from your docs, policies, and product data - not generic fluff. They stay on-brand, cite sources when useful, and escalate to humans with full context. Web, WhatsApp, Slack, or in-app.

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What you get

  • Knowledge base ingestion and refresh pipeline
  • Chat UI or channel connectors
  • Human handoff rules and CRM / helpdesk sync
  • Analytics for deflection, CSAT proxies, and gaps

Where it fits

  • Product support and onboarding
  • Internal employee helpdesk
  • Sales FAQ and lead capture
  • Policy / compliance Q&A

How we ship it

01

Source the truth

Docs, FAQs, tickets, and product catalog become the retrieval set.

02

Design guardrails

What it can promise, what it must refuse, and when to escalate.

03

Ship the channel

Website widget, WhatsApp, Slack, or embedded app chat.

04

Close the loop

Unanswered questions feed content updates.

Questions we get

Will it hallucinate?

We ground answers in your sources and refuse when confidence is low, then escalate.

How do we keep it current?

We set up refresh jobs and a simple path for your team to update source docs.

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Next step

Want this built for your stack?

Tell us what you are running today and what a win looks like. We will come back with a clear path - timeline, scope, and whether we are the right fit.

Talk to Yanovix